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Carson Dodge Chrysler is a certified DaimlerChrysler Five Star dealership with a huge inventory of high quality new and pre-owned vehicles. The team at Carson Dodge-Chrysler believes that customer service means making your vehicle buying experience an enjoyable one. Our Web site helps us to fulfill this mission by providing all the information you need. Enjoy the Carson Dodge Chrysler website and we hope that you visit us again.
A Commitment to Excellence, a Commitment
to the Customer
Carson Dodge Chrysler is honored
to be a Five Star Dealership. The
Five Star designation is the highest
recognition DaimlerChrysler Motors
Company LLC can award a dealership
for excellence in customer service.
It's their way of acknowledging a dealership's ongoing commitment
to improving the customer's experience.
What
the Five Star Designation Means
for You
What does Five Star status mean
for you? Quite simply: The best
in customer service. Continual employee
education and the ongoing evaluation
of dealership processes are required
to achieve and maintain Five Star
status. Dealership managers, customer
contact staff and technicians must
all achieve individual Five Star
certification by attending training
courses specifically related to
their job. Training includes product
information, vehicle diagnostics
and repair. Dealer principals, management
teams and their employees must attend
Five Star Process Workshops where
they compare their dealership's
practices to the highest industry
standards. From mandatory classes
to education workshops, everything
Five Star Employees learn is designed
to help them provide you with a
satisfying dealership experience.
Service
with Follow Through
Five Star service doesn't end when
you leave the dealership. After
your visit, the dealership must
contact you within seven days to
make sure that your sales or service
experience was a satisfactory one.
It's how we learn what we're doing
right, and what we can improve on.
Steve Christian
General Manager
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FOR YOUR
CONVENIENCE: Carson Dodge
Chrysler offers online Customer Support Forum.
Latest questions on this forum are listed
below:
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Special Section on this forum dedicated
to the Dodge Cummins Turbo Diesel Trucks:
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more information...
JOHN HOLMES is the Super Moderator on this Forum. John Holmes is well known in Cummins Diesel World and his participation in Turbo Diesel Register Magazine is priceless.
READ MORE ABOUT JOHN HOLMES... |
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